Frequently Asked Questions (FAQ)
Managed IT Services & Solutions
Simple answers about managed IT services, cybersecurity, pricing, and what it's like to work with Corstar.
About Managed IT
An IT MSP (Managed Service Provider) is a company that takes over the management of your business technology. Instead of hiring an internal IT person or calling someone every time something breaks, you pay a flat monthly fee and get a full team of engineers who monitor your systems, handle security, and support your staff. Corstar Communications is a Westchester-based IT MSP that has served local businesses since 1970.
Our managed IT service covers proactive monitoring of your servers and network, automated patch management, managed endpoint security (antivirus replacement), email security, help desk support, on-site support when needed, Microsoft 365 administration, and monthly reporting. Cybersecurity essentials are included in every plan — not sold as a separate add-on.
Break-fix IT means you call someone when something is broken and pay by the hour. Managed IT means we watch your systems all the time and fix problems before they cause downtime. Most businesses find managed IT is less expensive over time because prevention is cheaper than emergency repair — and lost productivity from downtime is very costly.
Working with Corstar
We serve businesses throughout Westchester County — including White Plains, Yonkers, New Rochelle, Scarsdale, Mount Vernon, Tarrytown, Ossining, Pleasantville, Harrison, Rye, Mamaroneck, and all surrounding towns. We also support clients in Rockland County, NY and Fairfield County, CT.
Priority 1 issues (complete outages, active security incidents) receive a response within 1 hour. Priority 2 issues (one person or system affected) are addressed within 4 business hours. Routine requests are resolved within one business day. Premium plan clients have access to after-hours emergency support.
Yes. We manage laptops, cloud applications, VPN access, and Microsoft 365 for employees working from home, traveling, or in the office. Our remote support tools allow us to fix most issues without the employee needing to be on-site — or even on the company network.
Yes. We handle the full transition — discovery, documentation, tool migration, and if needed, coordination with your previous provider. We've done this many times. Most clients are fully operational with us within 30 days, with no downtime and no disruption to their staff.
Pricing & Contracts
The price depends on your number of users, number of devices, and your compliance requirements. We do not publish a price sheet because a business with 5 users has very different needs than one with 50. The best way to get an accurate number is to schedule a free assessment.
Our standard agreements are 12 months. This allows us to invest fully in understanding and optimizing your environment. We do offer flexible month-to-month arrangements for certain situations — ask us about it during your assessment.
Security & Compliance
Yes. We provide a Business Associate Agreement (BAA) as standard for healthcare clients and implement all required HIPAA technical safeguards — access controls, audit logging, encryption, transmission security, and incident response. We've supported Westchester medical practices and healthcare organizations for decades.
Every managed IT plan includes managed endpoint detection and response (EDR), managed firewall, email security (anti-phishing and anti-spam), multi-factor authentication deployment, dark web monitoring, DNS filtering, and employee security awareness training. Advanced threat hunting and penetration testing are available as add-ons.
Yes. The New York Department of Financial Services Cybersecurity Regulation (23 NYCRR 500) applies to financial services companies operating in New York. We help covered entities implement the required technical controls, maintain audit documentation, and prepare for examinations. Contact us to discuss your specific requirements.
Still have questions?
We're happy to answer them directly.
Contact Information
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Phone (914) 347-2700
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Email info@corstar.com
Business Hours
Remote Support
- Monday – Friday
- 8:00 AM – 6:00 PM
- Saturday
- 9:00 AM – 2:00 PM
- 24/7 Emergency
- Always Available
Send Us a Message
Ready to transform your IT infrastructure? Contact us today for a free consultation.
We respond within one business hour. We never sell your information.